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Refund Policy

Refund Policy for blink2.link

Last updated: February 10, 2026
Version: 1.0

Introduction

At blink2.link we aim to be transparent and fair in all financial matters. This Refund Policy explains our position on refunds, subscription cancellations, and related financial topics.

Please read this policy carefully before purchasing a paid subscription.

Important:

  • All payments are processed by Paddle.com Market Limited (Merchant of Record)
  • Paddle acts as the seller and is responsible for transaction processing
  • This policy applies together with the Paddle Refund Policy

1. Our refund philosophy

1.1. The free plan as evaluation

blink2.link offers a fully functional free plan that allows you to evaluate the core functionality before paying:

What the free plan includes:

  • Up to 50 short links per month
  • Link creation and management
  • Basic click analytics (last 30 days)
  • QR code generation
  • API usage (limited to 100 requests/day)
  • CSV export

The only feature not available on the free plan:

  • Team collaboration (member invitations)

This free plan lets you determine whether blink2.link fits your needs before purchasing.

1.2. The "informed purchase" principle

When you purchase a paid subscription:

  • You have already been able to test the Service for free
  • You have reviewed the features and limits
  • You have reviewed pricing, terms, and conditions
  • You have knowingly agreed to the Terms of Service and this Refund Policy

Based on this, we apply a strict refund policy.

1.3. Subscription model

blink2.link operates on a subscription model rather than one-time purchases:

  • You pay for access to the Service for a period (monthly or annual)
  • The Service becomes available immediately after payment
  • You receive all plan features immediately and can use them without limits
  • Your subscription renews automatically unless cancelled

Digital subscription specifics:
Unlike physical goods, digital services are consumed instantly and cannot be "returned" in the traditional sense.

2. "No Refunds" policy

2.1. General rule

blink2.link does NOT provide refunds for paid subscriptions.

This means:

  • After successful payment, funds are not refunded
  • Cancelling does NOT lead to a refund for the current billing period
  • Partial refunds for unused time are not provided
  • Refunds are not provided due to a change of mind or circumstances

2.2. Rationale for "No Refunds"

Our policy is based on:

1. Availability of a free plan:

  • You can fully test the Service before paying
  • The free plan is not time-limited
  • You can evaluate key features at no cost

2. Immediate access to all features:

  • Paid features are available immediately after purchase
  • You receive full access for the entire paid period
  • Digital access cannot be "returned"

3. Transparency of terms:

  • Prices, durations, and features are clearly stated at https://blink2.link/pricing
  • The Terms and Refund Policy are available before purchase
  • By purchasing you explicitly agree to these terms

4. Abuse prevention:

  • A "try and refund" model can be exploited
  • Users could download data and then cancel
  • Protecting business stability ensures long-term Service operations

5. Legal compliance:

  • Ukrainian law and EU directives allow refusing refunds for digital services when a free trial is provided

2.3. Waiver of the right of withdrawal (cooling-off period)

Important legal information for EU residents:

Under the EU Consumer Rights Directive (2011/83/EU), consumers typically have a 14-day right of withdrawal for online purchases.

However, there is an exception for digital content:
If the provision of digital services begins before the end of the 14-day period at your explicit request and consent, you waive the right of withdrawal.

When subscribing via Paddle you:
1. Explicitly request immediate access to paid features
2. Confirm that you understand the loss of withdrawal right
3. Agree that services begin immediately

Exception:

  • If technical issues on our side prevent access to paid features within 14 days, the right of withdrawal remains (see section 3.1)

3. Exceptions — when refunds are possible

Despite the "No Refunds" policy, we provide refunds in the following exceptional cases:

3.1. Technical issues on our side

A full refund (100%) is provided if:

Critical service outages:

  • The Service is completely unavailable for more than 72 consecutive hours from the time of payment
  • Key plan features do not work and cannot be restored within 5 business days
  • You cannot access your account due to a technical error on our side (within 7 days)

Conditions:

  • You report the issue immediately via the in-app feedback form
  • You provide reasonable time (48–72 hours) for diagnosis and remediation
  • The issue is confirmed by our technical team as critical
  • The issue is not caused by your actions or configuration

Procedure:
1. Send a detailed description via the in-app feedback form
2. Include screenshots, error messages, timestamps
3. Allow 48–72 hours for troubleshooting
4. If the issue is critical and unresolved — refunds are processed within 5–7 business days

3.2. Payment processing errors

A full refund (100%) is provided if:

Duplicate charge:

  • Your card was charged twice for the same subscription
  • The duplicate payment is refunded

Incorrect amount charged:

  • You were charged more than shown on the pricing page
  • The difference or full amount is refunded (your choice)

Unauthorized renewal:

  • The subscription renewed after you canceled (and cancellation was processed before the renewal date)
  • Confirmed by Paddle and our system logs

Payment system errors:

  • Paddle error resulted in payment without subscription activation
  • Currency or exchange rate errors

Procedure:
1. Send a request via the in-app feedback form or directly to Paddle
2. Provide:
- Payment date and amount
- Transaction ID from the confirmation email
- Bank statement screenshot or Paddle invoice
- Problem description
3. We verify logs and confirm the error
4. Refunds are processed within 5–7 business days

3.3. Not receiving paid features

A full refund (100%) is provided if:

Plan features are unavailable:

  • After payment and upgrade, features do not become available within 24 hours
  • We cannot provide features described for your plan

Examples:

  • You paid for a plan with custom domains, but the feature does not work and cannot be fixed
  • API limits were not increased as described

Does NOT apply if:

  • You misunderstood the feature description
  • The feature works but not as you expected (subjective dissatisfaction)
  • The issue is on your side (misconfiguration or system limitations)

Procedure:
1. Describe the issue via the in-app feedback form
2. Specify which features are unavailable and what you expected
3. Provide screenshots or examples
4. Allow 48 hours for investigation and remediation
5. If we are at fault — refunds within 5–7 business days

3.4. Fraud or unauthorized subscription

A full refund (100%) is provided if:

Unauthorized payment:

  • You did not make or authorize the payment
  • Confirmed by your bank as fraud

Conditions:

  • You filed a chargeback/dispute with your bank
  • We received confirmation from Paddle or the bank

Refunds in such cases follow Paddle procedures.

4. Subscription cancellation

You can cancel your subscription anytime via your account settings.

Upon cancellation:

  • You retain access to paid features until the end of the paid period
  • The subscription does not auto-renew
  • The current period is not refunded

5. How to request a refund

If you believe you are eligible for a refund:
1. Submit your request via the in-app feedback form
2. Provide subscription details and the issue
3. Attach supporting documents

We review requests within 5–7 business days.

6. Changes to the Refund Policy

We may update this Policy. Material changes will be communicated 30 days in advance.

7. Contact

Legal entity: FOP Yuriy Yelizarov, 2234715012
City: Lviv, Ukraine